Central order portal for the IFJ

The Institute for Young Entrepreneurs (IFJ) Comitas AG uses various applications to provide its services to customers. One example is the business plan tool, which helps entrepreneurs create a pre-structured business plan. The IFJ (Institute for Business and Technology Management) also wanted a central administration tool that would consolidate data from all applications and allow for centralized processing. Comitas AG successfully implemented this requirement with its order portal.

Order portal with interfaces to all applications

For the central order portal to function flawlessly, it is essential that it automatically receives all information from the other applications. Therefore, the developers have implemented interfaces that enable seamless data transfer. The individual programs transmit the relevant information when a customer orders a product or uses one of the company's numerous tools. They also provide the respective processing times. This centralized data collection ensures that employees always have a precise overview of which customer is using which services.

Interaction with the CRM

To tailor services to the needs of individual customers, IFJ has implemented a Customer Relationship Management (CRM) system. This system also interacts with the order portal. The CRM system receives all data related to a customer's booked services to facilitate easy processing. The reverse process is also possible. For example, if a telephone consultation takes place, the employee first enters the data gathered into the CRM system. This system then transfers the data to the order portal, making it available for other applications as well. 

Comitas can also connect individual programs within your company to enable a smooth workflow. Learn more about the possibilities and make your business processes more efficient!