Optimizing knowledge management with AI in tendering processes
Solving challenges in tendering processes with targeted AI solutions
A company operating throughout Switzerland in the technical services sector handles over 50 complex public tenders annually – often under time pressure and with changing team compositions. Important information such as previous bids, wording, requirements, and references existed, but was not centrally accessible and often tied to specific individuals. Based on this situation, a knowledge management system using AI was developed as a solution to centrally consolidate existing knowledge and make it efficiently accessible.
Intelligent knowledge management with OpenAI
Together with the customer, Comitas developed an AI-supported solution based on GPT and Microsoft 365 that:
- Previous tender documents were automatically analyzed and tagged.
- suggests relevant text modules and references in a context-specific manner
- accessible via a user-friendly interface in SharePoint or Teams
- making the collected knowledge usable across teams – independent of individuals
Result:
- Significant time savings during the offer preparation (up to 30%)
- Higher consistency & quality in the texts through proven formulations
- Reducing knowledge loss in case of staff changes or absences
"Previously, we searched through old offers. Today, the..." KI relevant content in seconds – even Together, than we could.” – Project Manager (anonymous)
