Software for efficient management of business processes

The Global Business division of Swisscom AG is responsible for large clients who have global networks. Previously, the company's employees used simple Excel spreadsheets to manage their data. The resulting workflows were very complicated and time-consuming. To improve workflow efficiency, Comitas AG developed modern software that significantly simplifies the processes.

Improved collaboration: Using customer data simultaneously

In a large company like Swisscom, several employees are assigned to manage a single customer. The problem with the previous approach was that simultaneous data processing was impossible. Therefore, Comitas replaced the Excel spreadsheets with a web-based application. The new software not only allows multiple employees to work simultaneously but also enables the involvement of external partners. These partners, for example, handle feasibility studies and cost estimates. Through the web application, they integrate their findings directly into the project. To maintain an overview despite multiple users, the program records all changes and their originators, facilitating easy subsequent review. The software runs in Comitas AG's data center, eliminating the need for the customer to manage their own hardware. High security is guaranteed at all times.

Easy to use with the new software

To facilitate the onboarding process for the new system, the developers at Comitas AG have introduced easy-to-understand dialogs that guide employees through every step. Searching for specific data, which was nearly impossible with the previous Excel spreadsheets, is now very simple with the new software. Furthermore, it assigns locations to individual customers and adds a primary and a secondary connection. Technical details such as the guaranteed speed, the routers used, and the IP addresses are always accessible.

Greater efficiency and simpler implementation: the advantages for Swisscom AG

The new software significantly increased efficiency in managing the relevant processes. Employees have direct access to all important data and can therefore complete their tasks quickly. The software is fast and offers easy expansion options. Since Comitas also handles the running of the system and uses its own data center for this purpose, Swisscom incurs no maintenance responsibilities.

Use our Contact form, if you want to create efficient structures for your business processes using modern software in your company.