Application
Support
Support your IT Applications
Comitas can quickly process and answer all inquiries with its professional support team, which is available to the customer as a Single Point of Contact (SPOC). Here, qualified employees receive your messages and, if necessary, ensure access to specialists so that problems can be solved immediately.
Comitas’ external application support is dedicated exclusively to the maintenance of your software applications and can call on specialists immediately in an emergency. This offers many advantages:
Increase your reliability and data security
With support from Comitas, you also benefit from other customers: Reasons for problems with applications can be transferred and thus continuously improved. The know-how of the specialists also helps to keep the security level permanently high.
Immediate response in emergencies, escalation management
The support team immediately analyzes the situation and can therefore react appropriately should an emergency arise.
Broad know-how portfolio and certified specialists
Support from specialists who are constantly building up new know-how. You don’t have to worry about costs and downtime for training your employees.
Calculable costs up to monthly fixed prices
The costs for supporting the applications are calculable. With monthly fixed prices you don’t have to worry about fluctuations and you can plan this in your budget.
Free capacities for your core business
Your employees no longer have to worry about keeping your IT running. You can directly support your core business with process optimization and thus make the company more profitable.
Independence from employee absences
Illness, vacation or parental leave: Whenever employees are absent, you need replacements quickly. This is not always available. Comitas will compensate for your own downtime internally – you don’t have to worry about that
Support with digitization
Comitas, as a customer-oriented IT service provider, not only keeps an eye on your IT – it also observes the processes that contribute to the added value of your company and is always available to you as a contact at an equal level.