Order tracking system for a Swiss car importer

If a customer at Mercedes-Benz Trucks Switzerland AG When a truck is ordered, this process triggers a series of different administrative steps. Several departments within the company, as well as some external partners, are involved. To make this process more efficient and to facilitate collaboration between the departments involved, the company decided to commission suitable software from Comitas.

Web-based application for easy collaboration

Since several departments at different locations are involved in this process, a web-based solution is ideal. This allows all participants to access the latest data at any time, regardless of their location, and to adjust it as needed. Therefore, Comitas, in consultation with the client, opted for ASP.NET technology. This is state-of-the-art and extremely future-proof.

The functions of the web application

Since the process from order to delivery consists of many different steps, the application has numerous individual functions. The entire process begins with vehicle configuration. The Swiss car importer uses SAP software for this, in which the relevant data is stored. Comitas therefore developed a suitable interface through which the application can automatically import the data from the configurator. This eliminates the need for manual data entry. The comprehensive set of rules integrated into the program is of great importance. It specifies precisely which department must perform which tasks and when. All involved parties have easy access to this information and therefore know immediately what they need to do and how much time is available. The system also indicates which step is next. The application updates the data daily—for example, if a delivery date changes. If a task builds upon a previous step, the program automatically establishes a connection. The application allows for the assignment of specific roles, ensuring that each user only sees the details relevant to their task.

Numerous practical additional functions

In addition to basic order tracking, the application offers several practical additional functions that are very useful for authorized dealers. These include, for example, calculating the costs for a specific vehicle configuration. Furthermore, the company's partners can use this tool to determine their commission entitlement for the sale of a particular vehicle. Another important feature is the integration with the DMS (Document Management System). This system stores the data centrally, thus eliminating the need for paper filing.

If your company also needs a system to coordinate your production or sales processes, Comitas AG will be happy to assist you. Schedule an appointment. Consultation, to clarify all the details!