Modern software for customer service in recruitment agencies

Shared software for three independent companies

The recruitment agency consists of three independently organized companies. Nevertheless, they share the same client base. This organizational structure presented a particular challenge during the development of this program. In many cases, it is necessary for employees from all three companies to access a client's data. However, they have different tasks, and their access rights also differ. To overcome this problem, Comitas AG developed a multi-tenant software layer. Agile project management enabled transparent and goal-oriented implementation. This makes it possible to design separate functions for each of the participating companies, all of which use the same dataset. Furthermore, access to information can be precisely controlled. Thus, each employee receives only the data they need for their work – the key being customizable role/rights management.

Running: Operation of the software in the Comitas data center

Comitas not only develops the new software but also manages its operation. It runs in their own data center, so customers don't have to worry about maintenance. This also ensures compliance with all security standards. Combined with a secure software architecture, this provides optimal protection for customer data. Maintenance and upgrades are also quick and easy. Contact us if you need secure customer service software for your business!