Successful development of a comprehensive solution for room reservations and event management
A public sector institution faced the challenge of developing a modern, customized solution for managing meetings, tours, and events. This solution needed to be stable and scalable, seamlessly integrated with existing systems, and offer a modern user interface. Comitas developed a comprehensive software solution that met all these requirements and accelerated the digitization of internal processes.
Requirements and challenges
The requirements for the new solution were diverse and demanding. The platform needed to enable efficient management of sessions, tours, and events used by external individuals. Additionally, a stable and scalable solution for managing rooms and room reservations was required – including calendar views and export functions – for internal users such as members, staff, and external partners.
Another requirement was the integration of the software with existing systems, such as those for information displays and building technology. Furthermore, the implementation of secure role and rights management, linked to an existing Identity and Access Management (IAM) system, was necessary. The new web application was to create a common database and feature a modern API connection.
Ease of use, a modern design, and the possibility of expansion for future requirements, including mobile device support, were also key requirements. Additionally, a ticketing system was integrated, where each person needing access to specific areas of the building receives a ticket with a QR code that can be scanned at the entrance.
Development and successful launch
To meet these requirements, a detailed requirements analysis was conducted in collaboration with the institution's stakeholders. The solution was then implemented using state-of-the-art technologies such as Angular for the frontend and .NET 6.0 with C# for the backend. MSSQL was chosen for data management to ensure a reliable and scalable foundation. Comprehensive testing and API integrations ensured seamless integration with existing systems. The application serves as a central hub for all aspects of managing sessions, tours, and events.
Key features and benefits
The developed solution offers numerous functions and advantages:
- Central platform: The application supports users in the back office in managing bookings and is also used for security checks at the entrance.
- Real-time access: All target groups have access to central information in real time, without the need for data matching between different platforms.
- Digitization and harmonization: The comprehensive business analysis revealed synergies and harmonized many individual processes, leading to a unified solution for various areas.
- Multilingualism: The application was built in German, French, Italian and English, so that every user, whether internal or external, can work in their preferred language.
- Efficiency and user-friendliness: The modern API connection increases the efficiency of communication between different systems, while the intuitive user interface and modern design ensure ease of use.
- Flexibility and expandability: The solution is flexible and can be easily adapted to new requirements, whether internally or through API extensions.
- Mobility capability: Support for mobile devices is particularly beneficial for external guests.
- Ticketing system: The integrated ticketing system ensures that each person receives their own ticket with a QR code that can be scanned at the entrance.
On-time implementation and positive feedback
The successful implementation of the solution led to significant improvements in the institution's daily operations and visitor services. Process digitization progressed rapidly, and the harmonized processes ensure consistent handling across different departments. The solution received consistently positive feedback from users, particularly regarding its ease of use and efficiency.
Efficient event planning, room reservation and visitor management – Comitas
