Digitalization in social services: Launch of a new client management system
We are pleased to announce the start of a significant public sector project. As part of the digitalization of social services, we are implementing a future-oriented client management system for the Zweckverband Soziale Dienste Linthgebiet (Linthgebiet Social Services Association).
The starting signal for a new solution
This project goes far beyond simply replacing existing software. It is a targeted implementation aimed at fundamentally optimizing internal processes and adapting them to the requirements of modern, digital case management.
Key areas of implementation
At the heart of our work is a process-oriented approach. The new case management software is configured to optimally reflect the specific core processes of the counseling centers – from social counseling to child and adult protection. The digital case file ensures clear, paperless documentation that authorized staff can access securely at any time.
The main goals of the implementation are:
- Secure data migration: Ensuring a seamless transition through a precise transfer of all existing data into the new system.
- Consistent case management: Implementation of a solution that enables a uniform way of working despite different areas of responsibility, including a direct connection to the accounting system.
- Efficiency through innovation: Integration of artificial intelligence and automation to simplify repetitive processes and noticeably relieve the burden on employees.
We are looking forward to this exciting task!
